Creating a High-Touch Customer Service Experience

Whether shopping online, inquiring about an order or raising a concern, consumers are always judging the customer experience delivered by the retailer’s call center agents. Companies that keep clients happy are rewarded with customer loyalty and repeat orders while those unable to provide a high degree of customer satisfaction inevitably lose revenue.

Days

Hours

Minutes

Seconds

"*" indicates required fields

Submit the form to watch our webinar on demand

First Name*

Last Name*

Email*

Phone*

Position / Job Title*

Company Name*

Which of the following topics are you more interested in learning more about?*

What best describes your stage in the shared services journey?*

How many FTEs do you have in your current finance/shared services operations?*

What best describes your current level of nearshore adoption?*

For which area within IT are you more interested in learning about nearshoring?*

What is the main challenge impacting your ability to scale your RPA program?*

What are the main challenges holding back your digital transformation journey? Select all that apply*

Insufficient budget

No clear business case and ROI

Shortage of talent/digital skills gap

No vision or roadmap of opportunities

Other

What’s your organization stage in the help desk outsourcing journey?*

What’s the volume of tickets received by your help desk per month?*

Specify which one*

Are you a UiPath customer?*

This field is for validation purposes and should be left unchanged.

Our

Speakers

Edward Quintero

Our

Moderator

In this webinar, Ed Quintero, Auxis VP of Client Development, explores the following topics:

Consequences of having the right or wrong “human touch” in customer service
What happens when the voice of the customer is not heard and how to prevent it

If you are interested in learning more about enhancing the customer experience while holding the line on costs, we invite you to watch this video.