In brief:
- UiPath rolls out a new vision for the next stage of enterprise automation – agentic automation.
- UiPath highlights the unique agentic orchestration capability of its platform and launches AI agent-building technology.
- Additional innovations include intelligent auto healing for RPA and Autopilot for everyone.
- Auxis wins 2024 Foundational Americas Partner of the Year Award at UiPath’s annual AI and automation conference.
From launching agentic automation heralded as “Act Two” of automation technology to an incredible honor for Auxis, the latest edition of the UiPath FORWARD AI and automation conference did not disappoint.
Gathering more than 4,000 enterprise leaders, innovators, and automation champions in Las Vegas from Oct. 21-24, FORWARD offered our Intelligent Automation team an early glimpse of UiPath’s vision for the next stage of enterprise automation: agentic automation – a revolutionary innovation offering the potential for unprecedented agility and productivity to enterprises.
Auxis was also honored at FORWARD as the UiPath 2024 Foundational AMER Partner of the Year, an award that celebrates a UiPath partner with an exceptional ability to help clients build stronger businesses serving customers in more innovative ways through AI-powered transformation.
This blog explores agentic automation and other technology advancements that UiPath spotlighted at the event, providing our perspective on critical benefits your business can achieve.
Five Steps to Make Generative AI Work for Your Business
Agentic automation, and what it means for your business
Agentic automation took center stage at UiPath FORWARD this year, but while this innovation is clearly game-changing, what exactly does that mean for your business?
Here are the answers to some common questions:
What is agentic automation?
Agentic automation leverages agentic AI – software “agents” powered by Generative AI (GenAI) and other advanced AI capabilities – to take autonomous action. In his keynote address at FORWARD, UiPath Founder and CEO Daniel Dines explained that the value of agentic lies in its potential to efficiently tackle the long chain of activities which make up the complex and differentiated business processes across industries.
Think of it as software robots with extremely high levels of cognitive skills, bridging gaps that once required human intervention.
Agents take AI-powered automation to a new level of autonomy, possessing the ability to perceive their environment, reason and ask questions, recognize patterns, and plan and execute actions to achieve a specific goal. Unlike robots that need people to tell them exactly what to do within a defined process, agents can act autonomously in understanding, structuring, and completing their work.
What does that mean in practical terms?
A human worker can, for instance, give a text prompt asking for a detailed report based on data from two different systems that includes detailed analyses, recommended actions, and rationale for these actions. The agent, on its own, determines what must be done, where the information is found in different systems, how the information needs to be analyzed, etc. The agent then builds out and executes a work process.
Does agentic automation replace RPA?
Quite the opposite. Agentic automation deploys both robots and agents to optimize processes from start to finish: Robotic Process Automation (RPA) for automating rules-based tasks, while agents complete complex business processes that were previously beyond the reach of automation due to agents’ unprecedented ability to act independently, adapt to changes, and make informed decisions.
While RPA excels at automating repetitive, transactional work, agentic automation empowers business to automate entire workflows – even those involving dynamic decision-making and complex processes.
How is UiPath pioneering this new technology?
UiPath’s vision for agentic automation is changing the name of the automation game. UiPath enables agentic orchestration that maximizes the value of agentic workflows – managing the end-to-end process lifecycle from design to optimization with process insights, modeling, monitoring, and management, all in the UiPath platform. The result: automation, AI agents, AI models, and humans work together for better productivity and business outcomes.
UiPath is the perfect orchestration framework, integrating with a variety of enterprise technologies to coordinate actions across disparate systems without being limited by specific tools or environments. Agents benefit from the governance and control the platform provides, precision-oriented robots that execute processes with high reliability, and human-in-the-loop (HITL) capabilities for critical decisions.
UiPath announced its AI agent-building technology at FORWARD – UiPath Agent Builder, a tool for automation developers and business users to seamlessly build, evaluate, and deploy AI agents on UiPath’s automation platform.
UiPath also announced the availability of Autopilot for everyone: a cross-platform, GenAI conversational agent that can help workers use UiPath’s agents and workflow automation tools to complete complex tasks like analyzing documents or getting answers that require analysis of organizational data.
Check out UiPath’s demonstration of agentic orchestration for an accounts payable process, as displayed at UiPath FORWARD 2024:
When can I get agentic automation?
Agent Builder was previewed for FORWARD attendants and will be available for preview across the UiPath community in December 2024.
What is Auxis’ perspective?
While agentic automation is an emerging technology, Auxis views it as a high-potential opportunity for unlocking new levels of productivity, operational efficiency, and customer satisfaction for our clients. With an unprecedented ability to make recommendations and handle exceptions that previously led to delays, ongoing maintenance, and limited scalability for complex business processes, agentic automation expands the scope of what can be automated and accelerates ROI.
Use cases could range from enabling personalized recommendations and 24/7 support for complex issues in customer service to enabling end-to-end automation of vendor communications across channels in accounts payable without worrying about exceptions or variations.
But implementing AI agentic workflows that integrate AI agents, humans, and robots is challenging – and requires effective orchestration and governance. As a trusted UiPath Platinum Partner, Auxis brings the knowledge and expertise to help clients leverage this latest stage of automation evolution by helping identify the right use cases, prioritize a roadmap, and achieve sustainable success.
Intelligent auto healing for more resilient robots
Intelligent auto healing for RPA is another UiPath innovation spotlighted at FORWARD that we are excited to bring to our clients. It increases the value of automation support teams by accelerating resolution when process exceptions cause robots to break.
The result: continuous improvement of automation deployments and increased uptime for our customers.
Automation is not a “set it and forget it” investment. Something as simple as a new column on a spreadsheet can create a process exception for a rules-based bot, requiring developer support to get it back on track. As organizations increasingly use cloud-based applications, bots also often encounter significant changes in application interfaces for which they aren’t coded, which can cause automation to break.
Unfortunately, this can create downtime in mission-critical business processes as the support team identifies the root cause, determines a corrective action, and implements the solution.
At FORWARD, UiPath highlighted intelligent auto-healing capabilities launching early next year that will significantly minimize downtime for bots, enabling robots to identify the root cause of their issue and recommend corrective actions like code changes. Even better, the bot writes the suggested code changes, which are then sent to developers for validation and, if approved, on to production.
The accuracy rate of these bot-driven code changes: an impressive 90%.
With an increased ability to resolve process exceptions faster, automation development teams gain greater bandwidth to focus on innovation.
Auxis Named UiPath Foundational Americas Partner of the Year
Auxis was one of just six UiPath partners to win a 2024 Americas Partner of the Year Award at FORWARD, earning recognition for our proven track record of placing AI and automation at the foundation of business innovation and success.
Winning the Foundational Partner of the Year Award for the Americas continues the momentum of our ongoing achievements with the world’s #1 intelligent automation platform. Auxis stands among the top 2% of U.S. UiPath partners – a total of 32 providers who hold both its highest Platinum Partner and Certified Professional Services accreditations.
Combined, these honors are testament to Auxis’ ability to transform and accelerate how organizations work, restart stalled automation journeys, help clients derive greater value from their automation initiatives, and take RPA solutions to the next level with AI.
UiPath’s annual awards showcase the top UiPath partners regionally and worldwide who demonstrate outstanding results in innovation, expansion, AI and automation, implementation, and community contribution. Learn more about Auxis’ Partner of the Year recognition and what it means for our clients here.
Why Auxis: Making AI workflow automation reality
As the pace of technology accelerates, waiting and watching is no longer an option to maintain a competitive edge. But while 98% of CEOs surveyed by Workday expect immediate business benefits from implementing AI, nearly half said their organization is unprepared to adopt the technology.
The reasons: limited technical expertise, skills gaps, resource limitations, and risk management concerns.
As UiPath’s Foundational Partner of the Year for the Americas, Auxis brings a proven track record of AI and automation success. Our unique nearshore delivery model differentiates us from other automation providers – overcoming the challenges of Asia-based solutions through nearshore advantages like cost-effectiveness, real-time collaboration, and a deep pool of highly skilled, UiPath-certified AI and automation talent located in Latin America’s top tech markets. Clients often reinvest a portion of the significant cost savings they achieve back into their automation initiative – helping drive transformation enterprise-wide.
Not surprisingly, the 2024 State of the GBS & Outsourcing Industry in Latin America study found satisfaction levels at Latin American shared services organizations are significantly higher (87%) than Asia (53%), Europe (64%), and even North America (69%).
Auxis further stands out from automation providers who are only technical experts – bringing nearly 30 years of business transformation experience. That ensures tailored solutions aligning UiPath’s powerful AI and automation capabilities with our clients’ business goals.
As revolutionary advancements like agentic automation bring the potential to fundamentally reshape the future of work, Auxis is the right partner to help you make that potential a reality.
Want to learn more about how Auxis can help you leverage agentic automation and other AI and automation technologies for streamlining business processes and transforming operations? Schedule a consultation with our intelligent automation experts today! Or, visit our resource center for intelligent automation tips, strategies, and success stories.
