A wealth of competitors ranging from fintech startups to large tech firms have entered the lending and loan servicing market, setting customer expectations for a faster, simpler lending experience. Â
Whether your focus is consumer lending, mortgage processing services, credit services or auto loans, exceptional customer service is vital to maintaining a competitive edge.
But all too often, an inefficient, manual structure for handling application volumes, collecting necessary documentation, and verifying customer backgrounds during a loan’s processing stage leads to errors and delays that frustrate potential borrowers and chip away at your bottom line. At the same time, turnover in the customer service industry has surged to historic levels since the pandemic, impacting consistency and performance. Â
Enter Auxis’ loan processing outsourcing solutions.Â
As former industry operators – not career consultants – we know how to solve the challenges financial services organizations face, honed by our unique perspective as experienced advisors and hands-on BPO providers. We bring together the operational strategy, process transformation, and nearshore service delivery models needed to make your loan processing operations faster, scalable, streamlined, cost-effective, and productive:Â
Today’s borrowers demand speed and accessibility during the lending experience. Auxis’ loan processing service bring together the people, tools, and processes to meet changing customer behaviors and regulatory expectations head on.Â
- Source: Gartner Top Customer Service Priorities in 2023
Partnering with Auxis delivers instant access to best practices and the latest technologies to speed and streamline your loan processing operations, unlocking greater efficiency and productivity. We drive customer obsession with excellent service quality that permeates all loan processing steps, from initial application through completion.Â
Our services, operated from a secure “clean room” environment, include:Â
Harnessing the power of intelligent automation to increase performance and efficiency is a top priority in the financial services industry, traditionally dominated by tedious, time-consuming, paper-based activities. At Auxis, we adapt to your current systems while partnering with leading intelligent automation platform UiPath and other best-in-class tools to help you build smarter, faster, and error-free lending activities. Access streamlined workflows, intelligent document processing, generative AI solutions, real-time analytics, and more.
With over 25 years of shared services experience in the region, Auxis’ BPO services are provided from Latin America’s top nearshore locations. Our customers receive critical advantages like time zone compatibility, strong cultural affinity, and highly educated talent with exceptional English proficiency and familiarity of North American operations.
Most mature shared services destination in the Americas, with over 350 multinationals providing business services from the country.
Ranked #1 in Latin America for availability of skilled talent (IMD World Talent Ranking) and #1 for financial attractiveness in LATAM (Kearney Global Services Location Index).
Our support hubs offer the best quality, technically skilled talent from top nearshoring destinations including Mexico, Argentina, and Guatemala, and use best practices, technology, and innovation to drive continuous process improvement.
Case Study
Case Study
Case Study
Case Study
Case Study
We help you navigate the vigorous security and compliance requirements that surround the financial services industry, delivering the tools, safeguards, and processes to help you migrate your loan processing operations with confidence. We implement robust measures to protect sensitive data. For instance: we can create a separate, secure “clean room” at our nearshore delivery centers with stringent security controls like specialized hardware and software, controlled access, multiple monitoring measures, prohibition of devices that can be used to copy information, and more.Â
We are nearshore outsourcing pioneers, recognized annually on IAOP’s Outsourcing Global 100 list, and continue to stand out as one of the only market leaders with a robust nearshore model. Our global delivery platform in top Latin American hubs like Costa Rica and Colombia combines significant cost savings with highly educated talent, cultural alignment, outstanding English proficiency, and time zone compatibility – driving the real-time communication, collaboration, and critical-thinking skills essential to supporting loan processing activities.Â
We are nearshore outsourcing pioneers, recognized annually on IAOP’s Outsourcing Global 100 list, and continue to stand out as one of the only market leaders with a robust nearshore model. Our global delivery platform in top Latin American hubs like Costa Rica and Colombia combines significant labor arbitrage with highly educated talent, cultural alignment, outstanding English proficiency, and time zone compatibility – driving the real-time communication, collaboration, and critical-thinking skills essential to supporting loan processing activities.Â
We take a business-led approach to technology innovation in your loan processing operations, strategically layering intelligent automation, machine learning, advanced analytics, intelligent data capture, and more into your business operations and strategy. At a time that most digital transformation efforts fail, we bring the skills, resources, and experience to ensure effective implementation, sustainable improvements, and organizational adoption. Â
Your success is our success. We tailor our nearshore loan process outsourcing services to match the challenges and opportunities unique to your business. Through our high-touch delivery model and flexible, results-driven approach, we become an extension of your team – optimizing processes, elevating operational visibility, delivering improved customer satisfaction and holding ourselves accountable for value realization.Â
We want to learn more about your organization and help you achieve your goals.
Webinar on demand
Whitepaper
Webinar on demand
Whitepaper
Webinar on demand
Want to boost productivity, accuracy, and customer satisfaction? Auxis can help.
