For restaurant brands, maintaining quality standards can be a daunting challenge – with the traditional in-person audit model making it costly and logistically impossible to set foot at every store more than once or twice a year. And that’s if audit teams get there at all.
Until now.
Auxis Virtual Audit & Brand Protection Services serves up a revolutionary approach to an outdated process. By merging the power of digital enablement with a nearshore Center of Excellence, we help ensure ideal brand experiences, food safety, and product quality wherever your customers go.
Leading brands rely on our one-of-a-kind virtual store audit and coaching model to significantly increase store touches, revenue, and customer experiences while lowering costs and operator churn due to unsuccessful franchised stores. A major operator of quick-service brands reported a revenue lift of 8.5-12.5% at our virtually coached stores, overall customer satisfaction scores increasing to 98%, and store touches jumping from 126 to 7,000 per year.
Dedicated coaching teams trained to your brand standards utilize advanced technology to conduct virtual walk-throughs of store operations – evaluating branding, food handling and preparation, cleanliness, speed of service, and other critical areas. Targeted coaching combines with detailed reporting and follow-ups to close performance gaps.
Auxis supports your restaurant business with real-time analytics aimed at boosting brand quality and sales. For example, analyzing and measuring audit results to help identify key areas of improvement by market, or gauge correlations between improved audit scores and sales.
As margin pressures and rising prices make cost control a top-of-mind concern for restaurant brands, our world-class digital shared services solution is geared at boosting your bottom line while lowering the cost of brand protection. We leverage the top-tier talent, outstanding multilingual proficiency, labor arbitrage, and time zone compatibility of the top nearshore markets to reduce costs while significantly increasing performance.
Fast-changing consumer behavior and intense competition in the restaurant industry have made quality and customer satisfaction table stakes. By driving more frequent store contact and reviews, Auxis Virtual Audit & Brand Protection Services delivers palatable results: increasing revenue, improving customer loyalty, and achieving operational excellence.
- Source: Boston Consulting Group Global Company of the Future 2023 Report
Auxis’ virtual coaching and audit program is unprecedented in the restaurant industry. We utilize leading industry virtual tools to ensure franchised and corporate stores alike operate at the excellence restaurant brands expect for their locations, while enabling brand coaches to visit more often and cost-effectively.
Our virtual audit and coaching services are customized to your specific brand standards, as well as the challenges of your business, restaurant model, and overall restaurant industry.
While the traditional in-person audit model only enables brands to touch their stores once or twice a year, if at all, our innovative virtual solution allows you to audit store operations at the frequency that makes sense for your business.
Without the hassle and expense of physical travel to scattered locations, brand coaches can conduct virtual walk-throughs of multiple store operations in a single day, helping brands and restaurant owners grow revenue, improve operations, and optimize customer experiences faster and more effectively.
Between scheduled visits, our coaches can provide narrowly focused virtual point audits that address specific or common problems across brands. That can include roll out of a new program or compliance issues with a new brand standard like a new cooking method.
After each completed audit, our coaches issue action-based reports recommending specific remediations and operational improvements to help store operators better align with brand standards and performance.
After collaborating with store managers to determine resolution deadlines, coaches perform follow-up reviews to ensure quality standards are met.
Sophisticated analytics help boost brand quality, customer experiences, and sales with real-time, accurate data that measures audit results and drives agile decision-making.
Audit and coaching services are available in multiple languages, including English, Spanish, Portuguese, German, Italian, French, Russian, Korean, Arabic, Thai, Japanese, and more.
Our virtual audit and coaching services are customized to your specific brand standards, as well as the challenges of your business, restaurant model, and overall restaurant industry.
While the traditional in-person audit model only enables brands to touch their stores once or twice a year, if at all, our innovative virtual solution allows you to audit store operations at the frequency that makes sense for your business.
Without the hassle and expense of physical travel to scattered locations, brand coaches can conduct virtual walk-throughs of multiple store operations in a single day, helping brands and restaurant owners grow revenue, improve operations, and optimize customer experiences faster and more effectively.
Between scheduled visits, our coaches can provide narrowly focused virtual point audits that address specific or common problems across brands. That can include roll out of a new program or compliance issues with a new brand standard like a new cooking method.
After each completed audit, our coaches issue action-based reports recommending specific remediations and operational improvements to help store operators better align with brand standards and performance.
After collaborating with store managers to determine resolution deadlines, coaches perform follow-up reviews to ensure quality standards are met.
Sophisticated analytics help boost brand quality, customer experiences, and sales with real-time, accurate data that measures audit results and drives agile decision-making.
Audit and coaching services are available in multiple languages, including English, Spanish, Portuguese, German, Italian, French, Russian, Korean, Arabic, Thai, Japanese, and more.
Case Study
Case Study
Case Study
Case Study
Case Study
Our cost-effective, best-in-class virtual auditing and coaching program combines advanced technology and a nearshore Center of Excellence to ensure individual stores adhere to brand standards – delivering ideal brand experiences and product quality to customers wherever they go. This eliminates the inefficiency and expense of in-person compliance audits in a way that has never been done before in the restaurant industry. While most restaurant brands only touch their stores once or twice per year, our clients can conduct store contact and reviews every quarter or more, helping them operate their business more effectively.
Only through Auxis can restaurant brands leverage a digitally enabled brand protection solution that significantly increases store touches while lowering costs. Our real-time analytics also create a 360-degree view of performance to boost quality and sales, providing consolidated, real-time visibility into sales, foot traffic, brand quality, and more. In the food service industry, a strong compliance program typically equates to a revenue lift: A clean restaurant that follows brand standards and properly prepares food will have higher customer satisfaction rates and repeat visits.
Leading restaurant brands rely on Auxis brand protection services to increase revenue, optimize operations, and inspire customer loyalty. Our extensive experience in the quick-service restaurant industry (QSR) further helps us craft solutions that maximize value for the franchise model. Our virtual audit and coaching program drives scalability and ROI for franchise companies and corporate locations, while also reducing franchisee turnover due to poor-performing stores.
Our nearshore shared services solution is customized to your brand, with dedicated Center of Excellence teams trained to your specific brand standards. We further tailor our virtual audit and coaching service to address the pain points of your business, your restaurant model, and the overall restaurant industry. We allow you to react quickly to changing business conditions by easily scaling your coaching and audit team up and down.
We are nearshore outsourcing pioneers, recognized annually on IAOP’s Outsourcing Global 100 list, and continue to stand out as one of the only market leaders with a robust nearshore model. Our global service delivery platform delivers significant labor arbitrage, averaging 30-60%. But our location in top nearshore markets like Costa Rica and Colombia ensures lower costs don’t sacrifice performance – leveraging top-tier talent, cultural alignment, multilingual proficiency, time zone compatibility, and familiarity with North American business practices to drive the highest levels of communication, collaboration, and service quality.
We want to learn more about your organization and help you achieve your goals.
Webinar on demand
Webinar on demand
Webinar on demand
Ready for a revolutionary alternative to outdated and expensive in-person store audits? Auxis can help.
Everest Group PEAK Matrix® for Finance & Accounting Outsourcing (FAO) Services 2024 Assessment
