- Why a High Performance Help Desk is critical in todayโs world
- Latest technologies, ITSM best practices and metrics of a well-run Help Desk Operation
- Location Strategy โ Pros/Cons of Onshore, Nearshore and Offshore alternatives
- โBuy vs. Buildโ โ Is Outsourcing Your Help Desk the right solution?
- Key considerations and lessons learned for a successful outsourcing implementation