Few industries have seen change as dramatic as in the retail and CPG world. From “big food” mergers to several chain store bankruptcies to the post-pandemic revival of in-store shopping, the retail and CPG landscape is getting reshaped thanks to fast-changing consumer preferences, the surge in e-commerce, and the need for operational efficiency in the face of disruptive technologies and macroeconomic headwinds.
In this complex environment, companies must focus on protecting their current position while also creating a path for future growth.
For this, they need to be able to harness digital technologies to improve the customer experience, manage costs to fund future transformations, and implement robust cybersecurity defenses to build consumer trust and enable innovation.
Auxis helps retailers and CPG companies achieve these critical objectives. Our unique offering merges next-generation digital innovation, optimized processes, and the advantages of nearshoring to deliver best-in-class services.
With our CPG roots going back to when our founders met while working at PepsiCo’s Latin America Beverage Division, we understand the business like few do. Our decades of experience working with Fortune 500 retailers also helps us drive digital transformation capabilities and offer custom solutions across critical back-office processes including finance & accounting, human resources, IT, customer service, and supply chain operations.
Our solutions offer enhanced customer engagement, seamless workflows, data-driven decision-making, and most importantly, alignment with the end customers’ preferences for what, where, and how they want to purchase.
- Source: The CPG and Retail Playbook for Navigating Disruption while Driving Innovation, HFS Research and Genpact 2023
Auxis offers a comprehensive suite of strategic consulting and outsourcing solutions that can increase productivity, transform customer experiences, drive operational excellence, and lower costs for retailers and consumer goods makers.
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Our decades of experience working with retailers and CPG companies of all sizes had a strong start when our founders met while working at PepsiCo’s Latin America Beverage Division. We are business process providers with strong consultancy qualifications led by professionals with decades of industry and hands-on experience. This helps us deliver unmatched insights into best practices and operational strategy to achieve breakthrough performance faster and more cost-effectively.
We understand that Retail and CPG work differently from other industries – and we tailor our solutions to meet your distinct challenges and opportunities. Whether that means automation that helps you process orders faster with fewer errors, analytics that can anticipate customer demand, or other industry-specific services, we provide practical solutions that help you build modern, cost-effective operations to achieve peak performance.
We don’t just come in to advise, we go above and beyond to be true business partners for our clients, bringing the tools, knowledge, experience, and best practices needed to successfully guide your business transformation journey. Our team of industry experts create specific recommendations based on your needs and a suitable roadmap for implementation to improve, innovate, and create value in your operations. Our customized nearshore BPO and ITO solutions enable effective implementation, operational excellence, and fast access to the latest digital capabilities and top talent. Through our high-touch delivery model and flexible, results-driven approach, we become an extension of your team – optimizing processes, elevating operational visibility, and holding ourselves accountable for value realization.
Our highly successful delivery platform based out of the top nearshoring locations offers top talent, cultural alignment, outstanding English proficiency, and time zone compatibility that ensure cost efficiency doesn’t come at the cost of performance. Our deep bench of highly skilled and certified BPO and ITO talent help our clients beat labor shortages in the U.S. with subject matter expertise and certifications across critical business functions. Our talent also provides the critical-thinking skills needed to handle complex, decision-heavy tasks, giving our clients the confidence to outsource key higher-level processes to us. We also provide instant access to high-quality resources with specialized skillsets like analytics, automation, and cybersecurity that can be difficult or expensive to hire back home.
We are nearshore outsourcing pioneers, recognized annually on IAOP’s Outsourcing Global 100 list for the last several years, and continue to stand out as one of the only market leaders with a robust nearshore model. Our global delivery platform, based out of the top Latin American hubs including Costa Rica and Colombia, drives real-time communication, collaboration, and critical-thinking skills essential to supporting processes across your value chain.
We take a business-led approach to technology innovation in your business operations, strategically layering intelligent automation, machine learning, advanced analytics, intelligent data capture, and more into your operations and strategy. At a time when most digital transformation efforts are failing, we bring the skills, resources, and experience to ensure effective implementation, sustainable improvements, and organization-wide adoption.
Help us learn more about your organization and how we can help you achieve your business goals.
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Looking for new ways to protect your current position while also creating a path for future growth amid retail’s new reality? Auxis can help.
Webinar
March 5, 2025 12:00 pm ET
