Many IT challenges faced by restaurant brands resonate across industries: tech talent shortages (and the consequent high costs of talent acquisition), high turnover of stretched staff, poor user experiences, and a growing technology stack to accommodate changing requirements.
At the same time, the restaurant business faces unique challenges. Unplanned IT downtimes and Point of Sale (POS) system outages cripple operations – leading to revenue loss and damaged customer trust.
Most multi-location restaurants also struggle with the complexity of providing support for third parties such as franchisees, as their technology infrastructure can be diverse.
Tight margins, staff shortages, rising food costs, and rapidly changing consumer behavior have made restaurants increasingly reliant on technology to optimize operations. At a time when a single bad experience is enough for consumers to abandon a brand, restaurant operators are increasingly outsourcing IT support to keep their stores running smoothly.
The unique challenges faced by the industry call for a support team who can offer more than cheap talent and general IT knowledge, providing the right tools, strategies, and wide-ranging experience supporting restaurant operations to meet their needs effectively.
Leading restaurant brands rely on Auxis’ end-to-end suite of innovative IT services that are tailored to their specific business needs, leveraging top-quality, cost-effective, multilingual talent from our nearshore delivery centers in Latin America.
Our 24x7x365 service desk solutions and management and monitoring services for infrastructure, security, and restaurant systems are aimed at improving IT performance and identifying issues before they impact your stores. Through best practices and cutting-edge technology like AI-powered automation, we go beyond troubleshooting to deliver comprehensive technical support.
Together with our pioneering Brand Protection model, Auxis’ IT support for restaurants help brands gain a competitive edge in the crowded restaurant market – offering a comprehensive solution that better supports store success and ensures ideal brand experiences for customers.
