Many IT challenges faced by restaurant brands resonate across industries: tech talent shortages (and the consequent high costs of talent acquisition), high turnover of stretched staff, poor user experiences, and a growing technology stack to accommodate changing requirements.
At the same time, the restaurant business faces unique challenges. Unplanned IT downtimes and Point of Sale (POS) system outages cripple operations – leading to revenue loss and damaged customer trust.
Most multi-location restaurants also struggle with the complexity of providing support for third parties such as franchisees, as their technology infrastructure can be diverse.
Tight margins, staff shortages, rising food costs, and rapidly changing consumer behavior have made restaurants increasingly reliant on technology to optimize operations. At a time when a single bad experience is enough for consumers to abandon a brand, restaurant operators are increasingly outsourcing IT support to keep their stores running smoothly.
The unique challenges faced by the industry call for a support team who can offer more than cheap talent and general IT knowledge, providing the right tools, strategies, and wide-ranging experience supporting restaurant operations to meet their needs effectively.
Leading restaurant brands rely on Auxis’ end-to-end suite of innovative IT services that are tailored to their specific business needs, leveraging top-quality, cost-effective, multilingual talent from our nearshore delivery centers in Latin America.
Our 24x7x365 service desk solutions and management and monitoring services for infrastructure, security, and restaurant systems are aimed at improving IT performance and identifying issues before they impact your stores. Through best practices and cutting-edge technology like AI-powered automation, we go beyond troubleshooting to deliver comprehensive technical support.
Together with our pioneering Brand Protection model, Auxis’ IT support for restaurants help brands gain a competitive edge in the crowded restaurant market – offering a comprehensive solution that better supports store success and ensures ideal brand experiences for customers.
per hour is lost by stores when a point of sale (POS) device goes down, with 87% of stores having to wait for up to four hours for support.
Source: Retail Touchpoints study
of restaurant brands’ revenue is now spent on IT, and this level of spending is expected to persist as they seek technology solutions for operational challenges.
Source: Bank of America: State of the Restaurant Industry 2023
of restaurant operators say technology gives them a competitive edge.
Source: National Restaurant Association: State of the Restaurant Industry 2024
Case Study
Case Study
Case Study
Case Study
Case Study
Leading restaurant brands rely on Auxis IT support to increase revenue, optimize operations, and inspire customer loyalty. Our extensive experience in the quick-service restaurant (QSR) industry further helps us craft solutions that maximize value for the franchise model.
We understand that operations across diverse locations can be complicated, incorporating varied store technology, a variety of end users like franchisees and store employees with different needs, menu and pricing updates, third-party delivery synchronization, network connectivity, etc. At the same time, IT support needs to easily scale to accommodate growth. We bring the right technology, 24×7 coverage, and top tech talent to ensure effective management of IT infrastructure and deliver quality POS help desk for restaurants, and POS support across locations.
We are nearshore outsourcing pioneers, recognized annually on IAOP’s Outsourcing Global 100 list. We offer clients the best combination of proximity with affordability: top talent based out of our delivery centers in Latin America, working in an overlapping time zone with close cultural alignment to the U.S.
Going beyond basic help desk skills, we offer highly educated support agents with critical-thinking acumen, industry-specific expertise, strong English-speaking skills, and multilingual proficiency to easily communicate with store staff, enabling faster issue resolution and better support for our clients. LATAM workers also consider IT service desk a viable career path, helping reduce attrition and the high turnover usually associated with the sector in the U.S.
We lay great emphasis on investing in technical certifications for our support teams as well as training them on soft skills and empathizing with the user, to ensure effective communication and rapid issue resolution.
Our partnerships with leading technology providers such as Microsoft, UiPath, LogicMonitor, and more ensure we have the technological sophistication to manage the complexity of multi-location restaurant IT infrastructure and end user support for small to large restaurant operators. Our 25-plus years of leading business process transformations also helps us strategize and implement the best practices and approach to meet this industry’s unique needs.
We want to learn more about your organization and help you achieve your goals.
Guide
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Looking to improve IT support for your restaurants to provide a consistent customer experience? Auxis can help.
