- The rise of outsourcing as a tool to drive flexibility, cost optimization and innovation
- Struggles with India outsourcing models during COVID and why nearshore countries like Costa Rica have not experienced the same challenges
- How nearshoring enables higher collaboration, innovation and performance
- What does Costa Rica have to offer and why is it considered the premier nearshore alternative for the US with 170+ multinationals having established shared service operations in the country
- How does Costa Rica compare to other nearshore locations like Mexico and Colombia
- Expected labor savings from nearshoring versus the US
- Pros and cons of setting up captive shared services model versus going through a BPO or ITO provider
- Lessons learned for a successful outsourcing implementation