Many HR teams in the U.S. are overworked and stretched thin, with 61% saying new demands exceed their capacity to deliver, Gartner research found. It’s no wonder demand for HR outsourcing is on the rise as organizations look to alleviate the overwhelming amount of back office work they confront and focus on strategic priorities.
Our report examines five key HR outsourcing trends shaping service delivery in 2025. AI, automation, and data analytics are transforming operations, bringing new efficiencies, savings, and self-service capabilities. Interest in nearshoring is also increasing dramatically as HR leaders start to outsource more complex processes, with Costa Rica now the #1 HR outsourcing destination globally.
If you’re looking to alleviate HR team burnout, maximize the potential of cutting-edge tech, and focus your internal team on strategic matters, this report is a must-read!
Download the report to learn:
- Why access to talent replaced cost savings as the biggest outsourcing driver
- Why Latin America is the top HR outsourcing destination (80% of LATAM shared services perform HR processes vs. 43% of shared services globally)
- How HR support is expanding to include self-service and complex processes
- How outsourcing is driving AI adoption, as 55% of HR leaders say their current tech fails to cover business needs
- Why HR Analytics now ranks among the top two HR processes performed by shared services organizations
