Most organizations have traditionally started leveraging automation technologies like RPA in business functions such as Finance & Accounting and not in IT. However, in the post-COVID era CIOs are being pushed to accelerate the automation of core IT operations to free up their teams from all the time-consuming, manual activities that are preventing them to focus on higher-value, strategic initiatives for the business.
According to Gartner, by 2024 hyperautomation will reduce the cost of IT operations by 30% while reducing complexity in modern hybrid IT environments. Only the automation-driven IT organizations will be able to effectively and securely manage the increasing number of tickets, alerts, and threats in their environment while also delivering on the business innovation agenda.
Download our IT Automation Heatmap to discover the processes with the highest potential for automation across the following IT functions:
- End-User Support
- Service Management
- Infrastructure
- Application Management
- Procurement
